Tag: Support Team

Botron Software introducing Premier Support services

  Botron Software’s products, namely Configuration Manager for Jira and Cycle Control, are designed to solve some of the more complex challenges that businesses face nowadays. From streamlining the bottleneck administration of complex Jira environments to challenging migrations and archiving procedures, to the effective coordination of the work of multiple teams, and management of risks …

In-House Engineers to the Rescue: Why We Don’t Outsource our Customer Support

  Let’s be honest here – how many times the marketing fluff of “customer-first culture” has failed to fulfill its promise? How many times have you submitted a customer support query only to receive an automated email that tells you your request will be processed in X number of business days? Or you get stuck …