In-House Engineers to the Rescue: Why We Don’t Outsource our Customer Support

  Let’s be honest here – how many times the marketing fluff of “customer-first culture” has failed to fulfill its promise? How many times have you submitted a customer support query only to receive an automated email that tells you your request will be processed in X number of business days? Or you get stuck …

Jira Inferno: The Nine Circles of Jira Administration Hell

  If you spend enough time as a Jira admin – whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once – you will eventually find yourself in Jira admin hell. Bottlenecks, broken configurations, harmful impacts on your production system – does this sound familiar? Botron Software …